| Website FAQ
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Q:
Can I change my address, phone number and e-mail address online?
A: Yes. Log on to your Account online using the CardHolder Center Login tab on
the left side of the screen. Go to Account Services and then click on "Change
Account Information."
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Q: How do I check my Point
balance?
A: Your monthly statement will contain a Hooters Card Points summary showing
how many Points the Account started with, how many were redeemed, how many were
earned and then the final Hooters Card Points value. You can also review your
latest Points total by checking online at www.HootersCard.com.
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Q: Why are the Points from a purchase made yesterday not appearing online?
A: Point additions are calculated at your statement cycle (essentially every
month).
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Q: How can I redeem my Points?
A: The Points earned with the Hooters Card can be redeemed by going online to
the www.HootersCard.com or by calling 1.800.850.HOOT (4668).
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Q: How can I redeem my Points
online?
A: Go to www.HootersCard.com, log into
your Account and click on "Rewards". From there you are presented with an array
of options.
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Q: Will I be able to use my Points to redeem any special offers on the
redemptions website?
A: Yes. Check frequently online at www.HootersCard.com
for special offers.
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Q: How do I locate a Hooters
Restaurant?
A: Go to www.Hooters.com or call 1.888.CAL.HOOT (225-4668).
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Q:
What security measures are taken on the HootersCard.com website?
A: At Hooters Card, we make Internet security a top priority. See our
Internet Privacy Statement online for more information.
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Q: How can I tell
if the web page I am on is secure?
A: Web pages have two indicators that they are secure:
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A padlock icon at the bottom of the browser window (you can click the padlock
to verify the identity of the site to which you are connected).
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A web address that starts with "https" instead of "http"
These indicators assure you that the page -- and your information -- is
protected. You will always see both when you log in to the Account Center. If
you do not see both of these indicators on the log in page of the Account
Center, do not log in to the site and close your browser immediately. To make
sure that you are always logging into the Hooters Card website, we suggest that
you bookmark our home page or log in page and use it to access the site.
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Q: How can I keep my password
safe?
A: Never share your password with another person. Keeping your password secret
is your way to keep your information secure. If you think someone might have
gotten access to or guessed your password, you should change it immediately.
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Q: What should I use for my
password?
A: It is very important to choose a good password. Your password should be easy
for you to remember but hard for someone else to guess, avoid using easily
guessed passwords such as a birth date, Social Security number or pet's name.
Instead, choose a word or phrase and mix numbers in with it. Also, you
shouldn't use the same password for all your accounts. Mix up your passwords
when you register for different online services. You may have to work a little
harder to remember your passwords, but it is much safer in the long run.
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Q: What
should I do when I am done in the Account Center?
A: As soon as you are ready to leave the Account Center, you should log out by
clicking the "Account Center Log Out" link at the top of the page. You will
receive a message confirming that you have successfully logged out. If you
don't log out, you could be endangering the security of your personal
information by potentially allowing others using the same computer to access
information saved or cached in the memory of the browser. As an extra
precaution, you are also advised to close your browser's window before you walk
away from the computer.
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Q: How can I tell that an e-mail I receive is really from Hooters Card?
A: E-mails reguarding Hooters MasterCard will come from HootersCard.com.
E-mail fraud can be identified fairly easily. If you receive an e-mail that has
an offer of free money, asks you for a user ID/Account number or password or in
general sounds too good to be true, it probably is. We will not send you
any e-mail that requests your Account information, offers you a prize or asks
you to verify a statement. If you receive an e-mail that appears to be from
HootersCard.com, but you suspect might be fraudulent, please call
1.800.850.HOOT (4668) immediately. A Customer Service Representative can verify
whether or not the e-mail was actually sent by HootersCard.com. Messages that
you receive from us in the Online Cardholder Center are
always secure. Only you and the users on your Account with
Online Cardholder Center access can view the contents of these
messages.
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Q: What is phishing?
A: Phishing (pronounced "fishing") refers to fraudulent communications designed
to deceive customers into divulging personal, financial or account information.
These scams come in different forms and are evolving regularly, such as e-mails
that provide a link to a fraudulent site, inviting the recipient to enter
personal information. In addition, several computer viruses have recently been
used in an effort to silently capture information from infected machines. This
underscores the importance of ensuring that your computer is fully patched, per
the manufacturer's instructions.
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Q: What does phishing look like?
A: The nature of phishing schemes has evolved and is likely to continue to do
so in the future. Currently, online/e-mail phishing is best described by the
following characteristics:
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E-mails using company logos and familiar language reporting a problem and
asking you to update your account information by prompt return e-mail or by
filling out a website form.
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HTML links in e-mails that may resemble those of a legitimate business and
direct you to websites that use company logos or otherwise appear to be
authentic.
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E-mails with attachments asking you to install software so that fraudsters can
use it to record your keystrokes and online activity.
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E-mails that contain typographical or grammatical errors.
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Windows that pop up over a legitimate company's website asking you to enter
personal information.
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Q: How does phishing work?
A: Phishing works by making an e-mail or web site appear to be legitimate,
thereby providing potential victims with a false sense of security, while
simultaneously creating a sense of urgency for immediate action to prevent
cancellation of an account.
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Q: How do I protect myself
from phishing?
A: Consider whether the company would be likely to ask you for the kind of
information being requested. Keep in mind; you do not need to give a company
with which you have a business relationship your personal information. The
company should maintain that information in their secured records. If you are
at all in doubt about the authenticity of the communication, do not respond to
the information request. Instead, contact the company through familiar
communication channels (e.g., the phone number provided on your billing
statement or credit card). Additionally you do the following to protect
yourself:
-
Do not click on a link in an e-mail when you are not sure of its legitimacy,
even if it looks genuine.
-
If you feel your Hooters MasterCard Account information has been compromised,
please contact Hooters MasterCard immediately by calling the number on the back
of your card.
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Avoid e-mailing personal and financial information.
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Never open e-mail attachments from unknown sources and delete the e-mail in
question immediately.
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Regularly review your Account statements.
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Do not share IDs/user names and passwords.
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Change your passwords regularly.
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Install the latest anti-virus and firewall applications to your computer.
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Follow your computer manufacturer's recommendations to ensure that your
computer is current on its patches.
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Refer to your computer's documentation or user's manual for further
information.
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Q: Where do I find more information on how to protect my personal and
financial data?
A: Hooters MasterCard provides useful additional resources to help you protect
yourself against identity theft and credit card fraud:
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